Cancellation policy
The following notice applies to consumers who conclude a contract with us by means of distance communication (e.g. online booking, e-mail, telephone).
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us (Pandemedics UG (haftungsbeschränkt), Berlin site, Fürstenwalder Damm 479, 12587 Berlin, telephone 030 23 59 890 50, e-mail info@pandemedics.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, but it is not mandatory. You can also declare your withdrawal electronically via our withdrawal function “Cancel contract” or directly in the course portal.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this reimbursement.
If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you informed us of the exercise of the right of withdrawal from this contract, compared with the total scope of the services provided for in the contract.
Model withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back.)
To Pandemedics UG (haftungsbeschränkt), Fürstenwalder Damm 479, 12587 Berlin, e-mail: info@pandemedics.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*):
_______________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if notified on paper): ____________________
Date: ____________________
(*) Delete as applicable.